FAQ
Whether you are curious about our sourcing process or delivery timelines, our FAQ addresses your enquiries.
Certainly, all our food items follow and adhere to the regulations set forth by the NZFSA. We have partnered with McFoodies to undertake compliance checks before a product is imported and labels produced accordingly.
Yes, feel free to go ahead with filling out the application form. Upon approval, you will be sent an email containing guidelines on how to place orders using your account.
Most of our products are sourced directly from manufacturers, ensuring freshness and alignment with the factory's quality control standards. In cases of indirect sourcing, we enforce a minimum required date and implement a quality control procedure before loading. Our 3pl partner, Mainfreight, employs rigorous quality control measures throughout the product handling stages that encompass the collection and dispatching of goods.
Yes, once our compliance checks have been completed and any over-label finalised, we work with a local labelling company in Auckland to over-label each unit before being sent to our 3pl partner, Mainfreight, to be receipted into their warehouse.
Orders are processed within one business day of receiving. Average delivery times once the order has been dispatched are as follows:
- North Island courier – overnight
- North Island Transport 1 – 2 business days
- South Island Courier – 2 business days
- South Island Transport – 3 – 4 business days
No, there are no minimum order quantities.
Credit card, Afterpay, and Laybuy.
Regrettably, we do not supply samples as our products are exclusively available in full cases.
It is advisable to review the label on each product for any allergen and dietary information.
Feel free to contact us through the contact us form to discuss your specific requirements.
After your order has been picked up and dispatched, you will be provided with a tracking number to check its progress through the courier or the Mainfreight system.
We collaborate with various marketing partners to devise and execute targeted, multi-tiered marketing and promotional strategies for our brands. These strategies encompass digital and traditional media channels and in-store promotions, displays, and tasting events.
All items we stock can be found on our website.
We consistently explore new food trends and customer preferences to update our product portfolio. Our goal is to supply a fresh and exciting variety of international foodstuffs to keep our clients' offerings diverse and appealing to their customers.